Frequently Asked Questions
Expert guidance from professional flutists to help you find your perfect instrument.
How do I know which flute is right for my skill level?
Our team of professional flutists offers personalized consultations to match your technical needs and musical goals with the right instrument, from student models to professional gold and silver flutes.
Do you offer a trial period for instruments?
Yes, we understand that choosing a flute is a personal decision. We offer a comprehensive in-home trial program that allows you to test multiple instruments before making a final commitment.
Are the instruments inspected before shipping?
Every flute undergoes a rigorous multi-point inspection and professional setup by our resident technicians to ensure it arrives in perfect playing condition.
What is your return policy for accessories and flutes?
We offer a 14-day return window for most instruments and accessories, provided they are returned in original, pristine condition with all included packaging.
Do you provide international shipping?
Yes, we ship our premium flutes and accessories worldwide using secure, insured couriers to ensure your instrument arrives safely regardless of your location.
Do the flutes come with a warranty?
All new instruments come with a standard manufacturer's warranty, and we also provide an additional shop warranty that covers minor adjustments and maintenance during your first year of ownership.